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THP’s Customer Service Department is committed to ensuring your satisfaction with your new home.
THP’s new home warranty details our obligations to you; moreover, you will find that your satisfaction
with your home is our primary focus!
The THP Customer Service Department prides itself in responding to your concerns in a timely manner.
One way that we achieve this is by providing a live member of the Customer Service Department to talk
with you when you call during normal business hours and an emergency paging system incase an emergency
arise after hours.
The Customer Service Technician Team is second to none! THP uses skilled service technicians that are
very knowledgeable and familiar with your home to follow up on concerns and make repairs as needed.
Each technician will be respectful of the cleanliness of your home, leaving behind no evidence of their visit.
We will leave you with peace of mind and outstanding home repairs.
Our goal is to provide unsurpassed post-settlement service to every homeowner, maintaining the relationship well after delivery of your home.
Join the THP family and experience how “superior customer service” has become a whole new meaning
for our customers!
Customer Service Mission Statement
 “Take Comfort in Your Home – Take Comfort
in Us”
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Annandale
THP Customer Service Representative:
Jim Bryant - Representative
Phone: 1-866-THP-2FIX ext. 2201
Lots: Buildings A & B, and the remaining units not covered by Rick Arnott
Email: jim.bryant@thproperties.com
Rick Arnott - Representative
Phone: 1-866-THP-2FIX ext. 2216
Lots: Buildings C, D, E, F, G, H, I, & J; 496, 499, 599, & 600
Email: rick.arnott@thproperties.com
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The Court at Northgate (Towns)
THP Customer Service Representative:
Brian Smith - Representative
Phone: 1-866-THP-2FIX ext. 2220
Email: brian.smith@thproperties.com
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Westport Hatfield
THP Customer Service Representative:
Roger Newlin - Representative
Phone: 1-866-THP-2FIX ext. 2207
Email: roger.newlin@thproperties.com
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Westport Franconia Singles
THP Customer Service Representative:
Roger Newlin - Representative
Phone: 1-866-THP-2FIX ext. 2207
Email: roger.newlin@thproperties.com
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Westport Franconia Towns & Twins
THP Customer Service Representative:
Roger Newlin - Representative
Phone: 1-866-THP-2FIX ext. 2207
Email: roger.newlin@thproperties.com
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Barton Ridge
THP Customer Service Representative:
Jason Dickey - Representative
Phone: 1-866-THP-2FIX ext. 2222
Email: jason.dickey@thproperties.com
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